Returns & Refunds Policy

Simple 7-Day Return & Exchange

Jewellery Baazar offers a hassle-free return and exchange policy for most products. You have 7 days from delivery to return or exchange any eligible item.

 Here's what you need to know:

  • Products must be: Unused, unwashed, and in original packaging with tags attached.
  • Damaged items: Report any damage within 24 hours of receiving your order with a picture to hello.jewellerybaazar@gmail.com or WhatsApp at +91 8710074622.
  • Broken seal: Reject the order if the seal is broken upon delivery.
  • Return approval: We'll review photos of your return before approving a pick-up.
  • Return pick-up: Our courier partner will pick up your return within 2-3 business days (excluding Sundays).
  • Refund timeframe: Once we receive your return, expect your refund within 5-7 business days (delays due to banks, holidays, etc. are beyond our control).
  • Shipping charge: 50 rupees return shipping fee will be applied. In case of exchanges, no extra charge will be applied and the entire amount will be refunded

If your return doesn't meet our requirements, we won't be able to process your refund or exchange. We'll return the items to you at your expense, and unfortunately, won't be able to offer any reimbursement. We'll notify you within 24-48 working hours of receiving your return to let you know the status.

Return Process:

  1. Return request: Submit your return request by calling customer support (details below).
  2. Pack securely: Ensure your items are well-packed to avoid damage during transit.

Customer Support:

  • WhatsApp: +91 8710074622.
  • Email: hello.jewellerybaazar@gmail.com

Exchanges

  • Online exchanges require a new order. Since our styles are popular, we recommend placing a new order right away to ensure you don't miss out. You'll receive a full refund for the returned items once we receive them.

 Order Cancellations

  • Cancel before it ships! If unfortunately you have to cancel an order, please do so within 3 hours of placing the order by contacting us at hello.jewellerybaazar@gmail.com or WhatsApp at +91 8710074622. Orders once shipped can’t be cancelled and won’t be eligible for refund.

We're here to help! If you have any questions about our return and refund policy, feel free to contact our customer support team.